Returns and Refund Policy
1. Introduction: Welcome to rainscents.co.za. This Returns Policy outlines the terms and conditions under which you can return products purchased from our website. Please read this policy carefully before making a purchase.
2. Eligibility for Return
You may return products within 14 days from the date of delivery if:
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The product is defective or damaged.
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The product is not as described on our website.
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The product does not meet your expectations.
3. Return Process
To initiate a return, please contact our customer service team at info@rainscents.co.za within the specified return window. Provide your order number and reason for the return. We will provide you with a return authorization and instructions on how to return the product.
4. Return Shipping
You are responsible for the cost of return shipping unless the product is defective or damaged. In such cases, we will cover the return shipping costs. Please use a trackable shipping method and keep the receipt until your return is processed.
5. Refunds
Once we receive and inspect the returned product, we will process your refund if the product is in suitable and saleable condition . Refunds will be issued to the original payment method within 14 business days. Please note that shipping costs are non-refundable unless the return is due to our error.
6. Exchanges
If you wish to exchange a product, please follow the return process outlined above. Once we receive the returned product, we will send the replacement product to you.
7. Non-Returnable Items
Certain items are non-returnable, including:
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Custom-made or personalized items including personalized/branded guest amenities unless damaged
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Items marked as "final sale."
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Products that have been used or damaged after delivery.
8. Changes to Returns Policy
We reserve the right to modify this Returns Policy at any time. Any changes will be posted on our website.
9. Contact Information
For any questions or concerns about our returns policy, please contact us at info@rainscents.co.za.